I was minding my own business at Barnes and Noble Book Store last Saturday (2/06/10).
Given my cities need for great public administration I asked if they had any such books.
They said no…..They said no.
After some inquiry I was told the closest I would come to my request was in the business section.
Urban Legend states that government ment should be run like a business.
I guess they stopped writing books on how too run government.
Dutifully I went to the business sections I could not restrain my laughter at the irony of the title eye level in the middle of the stack.
Remember there is a foreign automaker recalling most of the cars its has made because their faulty vehicles are killing the buyers.
The book was “ The Toyota Way” 14 Management Principals from the Worlds Greatest Manufacturer, by Jeffrey K. Liken, McGraw-Hill, 2004. From pages V - VI. Given all that is happening to the victim buyers of Toyota please do not try of the following Toyota principals,.
Here they are.
Principal 1 Base Your management decisions on a long-term philosophy, even at the expenses of short term financial goals.
Principal 2 Create continuous process flow to bring problems to the surface.
Principal 3 Use “pull” system to avoid over production.
Principal 4 Level out the work load. (Heijunka)
Principal 5 Build a culture of stopping to fix problems to get quality right the first time.
Principal 6 Standardized tasks are the foundation for continuous improvement and employee empowerment.
Principal 7 Use visual control so no problems are hidden.
Principal 8 Use only reliable, thoroughly tested technology that serves your people and process.
Principal 9 Grow leaders who thoroughly understand the work, live the philosophy and teach it to others.
Principal 10 Develop exceptional people and teams who follow your company philosophy.
Principal 11 Respect your extended network of partners and suppliers by challenging them and helping them improve.
Principal 12 Go and see for yourself to thoroughly understand the situation.(Genchi Genbulsu)
Principal 13 Make decisions slowly by consensus, thoroughly considering all options, implement decisions quickly.
Principal 14 Become a learning organization through relentless reflection (Hansei) and continuous improvement. (Kaizen)
I will add this.
Principal 15 Apologize like heck and beg forgiveness when your products kill too many of your buyers to keep it quiet.
Why are there no more new books on how to run government like a government not Toyota?
http://www.csmonitor.com/Money/2010/0208/Toyota-recall-As-firms-go-global-so-do-their-glitches
Tuesday, February 9, 2010
15th Toyota Management Principal, Beg for forgivness...now!
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